This Privacy Policy explains how we collect, use, and protect your personal data. Dr HandyMan is committed to safeguarding your privacy in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We may collect the following personal data:
- Name, address, phone number, and email address.
- Postcode and property details (for service location).
- Job description and any photos/videos provided.
- Payment details (processed securely via third-party providers).
- Website usage data through cookies and analytics.
2. How We Use Your Information
Your information is used to:
- Provide quotations and carry out services.
- Communicate with you about bookings and updates.
- Send invoices, receipts, and payment confirmations.
- Improve our website and services.
- Comply with legal obligations.
3. Data Sharing
- We do not sell or rent your personal information.
- We only share data with trusted partners (e.g. payment processors) where necessary.
- Data may be disclosed if required by law or for legal claims.
4. Data Retention
- Customer details and records are kept for up to 6 years, in line with HMRC requirements.
- After this period, data is securely deleted or anonymised.
5. Your Rights
Under UK GDPR, you have the right to:
- Request a copy of the data we hold about you.
- Correct inaccuracies in your data.
- Request deletion of your data (where legally permissible).
- Withdraw consent for marketing communications.
6. Data Security
- We use secure systems to protect your data from unauthorised access.
- Access is restricted to staff who need it to perform their job.
7. Cookies
- Our website may use cookies for analytics and functionality.
- You can disable cookies in your browser settings, but this may affect website performance.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
📞 07598 282186
📧 info@drhandyman.co.uk
