Welcome to Dr HandyMan. These Terms of Service set out the agreement between you (“the customer”) and Dr HandyMan (“we”, “us”, “our”) when you use our website, request a quotation, or book a service. By engaging our services, you agree to comply with these Terms.
1. Scope of Services
- We provide handyman, plumbing, electrical, decorating, refurbishment, and property maintenance services across London.
- The description of services and pricing will be confirmed in your quotation or booking confirmation.
- Work will only be carried out as agreed. Any additional tasks may require a separate estimate.
2. Quotations & Estimates
- All quotations are free and provided without obligation.
- Quotes are valid for 30 days unless otherwise stated.
- Estimates are based on the information provided at the time of enquiry. Changes to scope, materials, or access may alter the final cost.
3. Bookings & Appointments
- Bookings can be made by phone, email, WhatsApp, or through our website.
- Appointment times are subject to availability.
- Emergency and same-day call-outs are offered but cannot be guaranteed.
4. Payments
- Payment is due on completion of the service, unless otherwise agreed in writing.
- We accept cash, debit/credit card, and bank transfer.
- Larger projects may require a deposit or staged payments.
- Invoices not paid within 14 days may incur late payment charges.
5. Cancellations & Rescheduling
- If you need to cancel or reschedule, please give at least 24 hours’ notice.
- Cancellations within 24 hours may be subject to a minimum call-out fee.
- We reserve the right to reschedule in cases of unforeseen circumstances (traffic, illness, supply chain delays).
6. Guarantees & Complaints
- We aim for 100% customer satisfaction.
- If you are unhappy with any aspect of our work, please notify us immediately so we can address it.
- Workmanship is guaranteed for 12 months unless otherwise stated. Materials are covered by the manufacturer’s warranty.
7. Limitations of Liability
- We are not liable for pre-existing damage or faults, or issues caused by misuse.
- We cannot be held responsible for consequential losses (e.g. loss of income, rental issues) unless required by law.
- Liability is limited to the cost of the service provided.
8. Governing Law
- These Terms are governed by the laws of England and Wales.
- Any disputes shall be subject to the jurisdiction of the English courts.